Maint Support Agent I

Maint Support Agent I
El Dorado, AR

Job Description

GENERAL DESCRIPTION OF POSITION
As a Maintenance Support Agent, you will be responsible for troubleshooting a wide range of software, hardware and fuel dispensing equipment issues over the phone. You may need to connect with repair vendors and Murphy store managers to understand and resolve issues related to building, fuel, merchandise and technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Determine customer needs and provide appropriate solutions through relationship building.

2. Engage in interactive dialogue with customers through active listening.

3. Communicate issues to vendors with clarity required to facilitate fix on first visit.

4. Take ownership of closing issues on time.

5. Execute proactive maintenance work order tasks as necessary.

6. Perform any other related duties as required or assigned.

EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 7 to 11 months related experience and/or training, or equivalent combination of education and experience.

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Coronavirus (COVID-19) Hiring Updates X Close

As we navigate the evolving COVID-19 situation, the health and safety of our team members and customers remain our top priority. While we continue to provide essential fuel and convenient services to our customers amid this pandemic, we also realize many are searching for employment. Whether you're a current customer or future employee, we hope to support the needs of the people we serve as best we can through this crisis. To further ensure our customers' needs are met, we are hiring in all locations with open positions. Fueled by you – we are in this together.